Helping customers succeed in improving quality is our top priority at PQ Systems. That’s why Basic Support is included free with your annual maintenance agreement.
For those customers who want the next-level experience we offer a Premium Support plan. It offers the knowledge and services you need for an effective implementation and successful ongoing use of our software. With access to PQ Systems’ quality experts and our fast response times, it’s an investment you can make with confidence.
| Live chat, phone, email support for licensing, installation, errors messages and other technical issues with the software | |
| Basic Included |
Premium Included |
| Access to new software versions | |
| Basic Included |
Premium Included |
| Access to our live and video public webinars | |
| Basic Included |
Premium Included |
| Access to the PQ Systems User Community | |
| Basic Included |
Premium Included |
| Data conversion services | |
| Basic Available at $200/hour |
Premium Included |
| SQL Server and database configuration | |
| Basic Available at $200/hour |
Premium Included |
| Implementation support | |
| Basic Available at $200/hour |
Premium Included |
| Custom reports | |
| Basic Available at $200/hour |
Premium Included |
| Custom software configuration (GAGEmail, CMM Integration, Fixtures, etc.) | |
| Basic Available at $200/hour |
Premium Included |
| Version migration service | |
| Basic Available at $200/hour |
Premium Included |
| Custom webinar training | |
| Basic Available at $200/hour |
Premium 1 hour included/license |
| Web/phone based SPC/MSA consulting | |
| Basic Available at $200/hour |
Premium 1 hour included/license |
| 2-day seminar participation | |
| Basic $1,295/participant |
Premium $495/participant |
| A minimum $1,500 value | |