Premium Support


Helping customers succeed in improving quality is our top priority at PQ Systems. That’s why Basic Support is included free with your annual maintenance agreement.

For those customers who want the next-level experience we offer a Premium Support plan. It offers the knowledge and services you need for an effective implementation and successful ongoing use of our software. With access to PQ Systems’ quality experts and our fast response times, it’s an investment you can make with confidence.

What’s included?

What’s included?

 

Basic Support

Premium Support

Live chat, phone, email support for licensing, installation, errors messages and other technical issues with the software Included Included
Access to new software versions Included Included
Access to our live and video public webinars Included Included
Access to the PQ Systems User Community Included Included
Data conversion services Available at $200/hour Included
SQL Server and database configuration Available at $200/hour Included
Implementation support Available at $200/hour Included
Custom reports Available at $200/hour Included
Custom software configuration (GAGEmail, CMM Integration, Fixtures, etc.) Available at $200/hour Included
Version migration service Available at $200/hour Included
Custom webinar training Available at $200/hour 1 hour included/license
Web/phone based SPC/MSA consulting Available at $200/hour 1 hour included/license
2-day seminar participation $1,295/participant $495/participant
    A minimum $1,500 value

 

Live chat, phone, email support for licensing, installation, errors messages and other technical issues with the software
Basic
Included
Premium
Included
Access to new software versions
Basic
Included
Premium
Included
Access to our live and video public webinars
Basic
Included
Premium
Included
Access to the PQ Systems User Community
Basic
Included
Premium
Included
Data conversion services
Basic
Available at $200/hour
Premium
Included
SQL Server and database configuration
Basic
Available at $200/hour
Premium
Included
Implementation support
Basic
Available at $200/hour
Premium
Included
Custom reports
Basic
Available at $200/hour
Premium
Included
Custom software configuration (GAGEmail, CMM Integration, Fixtures, etc.)
Basic
Available at $200/hour
Premium
Included
Version migration service
Basic
Available at $200/hour
Premium
Included
Custom webinar training
Basic
Available at $200/hour
Premium
1 hour included/license
Web/phone based SPC/MSA consulting
Basic
Available at $200/hour
Premium
1 hour included/license
2-day seminar participation
Basic
$1,295/participant
Premium
$495/participant
  A minimum $1,500 value