First class customer service is the key to long-term business relationships and maximum profitability. The Customer Care module ensures that your customer issues are addressed in an effective, timely manner.

Track complaint resolution

Use Customer Care to record complaints as part of an ISO 9000 system or as the hub of a customer service desk to ensure that your customers experience the best service. The Customer Care module maintains a database of your customers and associated complaints. Automated task generation and escalation features ensure that customers receive the best service even if key staff members are absent.

Complaints are not lost or forgotten

As complaints are recorded, Quality Workbench evaluates the type of complaint along with details such as severity, department involved, and response time required. It then builds task and notification lists for the complaint so that appropriate action is taken. The escalation feature automatically transfers the complaint to a higher level if the deadline is not met.

Customer Care module features and benefits