Total Quality Transformation (TQT)

Foundations of Quality

Foundations of Quality provides participants with an overview of the theory and process of continuous quality improvement. Contents include:

• The Customer Principle
• The Systems Principle
• The Variation Principle
• The Knowledge Principle
• The Planned Change Principle
  -System Improvement
  -System Alignment
  -System Design
  -Strategic Quality Planning
• The People Principle