Total Quality Transformation (TQT)

Foundations of Quality

Foundations of Quality provides participants with an overview of the theory and process of continuous quality improvement. Contents include:

  • The Customer Principle
  • The Systems Principle
  • The Variation Principle
  • The Knowledge Principle
  • The Planned Change Principle
    -System Improvement
    -System Alignment
    -System Design
    -Strategic Quality Planning
  • The People Principle



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