Practical Tools for Continuous Improvement

Volume 1 - Problem Solving and Planning Tools

Edited by Jackie Graham, Ph.D. & Michael Cleary, Ph.D.

This volume contains tools that define, analyze, and resolve issues and help in planning efforts. Contents include:

• Flow chart
• Brainstorming
• Cause-and-effect diagram
• Nominal group technique
• Force field analysis
• Affinity diagram
• Relations diagram
• Systematic diagram
• Process decision program chart
• Arrow diagram
• Matrix
• Matrix data analysis