Support

Need Help Getting Started?

Download the Getting Started Guide

License Agreement

View the PI VIZpack End-User License Agreement

Release History

View the changes and corrections in each release.

FAQ

How is PI VIZpack licensed?

PI VIZpack is a cloud-based concurrent licensing model; this means you need to have an internet connection to authorize your use of the premium features.

Concurrent-user licenses, also called floating licenses or flexible-use licenses, allow customers to install PI VIZpack on an unlimited number of computers or servers. A license server meters usage of PI VIZpack, enabling no more than the licensed number of users to run the product simultaneously.

Licensing works slightly differently based on whether you are editing a report, or simply viewing one. Each license consists of 1 editor seat and 5 complimentary viewer seats. Anytime a device views a report containing one or more licensed PI VIZpack visual(s), a license seat will become occupied. The seat is released after fifteen minutes of inactivity for use by other devices.

If at the time you attempt to view a report, no seats are currently available, you will encounter an “in use” message, and your visual will be rendered in basic mode, which will remove premium functionality such as out-of-control testing, or advanced statistics.

You can provide access to your entire team, while only purchasing the number of seats that are expected to be in use simultaneously. Depending on the expected traffic of viewing reports, you may be able to get by with only one license. However, if you anticipate more substantial use, you may require additional seats.

Contact PQ Systems Support