PQ Systems - Quality eLine
>> In this issue:

Organizations need customers—and systems to serve them

An affinity for organized thinking: A diagram with many uses

Reader survey

Quality Quiz: With a video!

Data in everyday life

Six Sigma and more

Bytes and pieces

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>> Software:

CHARTrunner Lean



Quality Gamebox


Welcome to Quality eLine, a monthly summary of blog posts from PQ Systems, developers of software solutions and training services that help customers demonstrate proof of their quality performance.

The PQ Systems blog is your hub for industry quality news, case studies, information about product enhancements, and tips to enhance your software use. Have your say and exchange ideas in this interactive format.

Organizations need customers—and systems to serve them

With a variety of approaches to process improvement, including programs and regimens that have come and gone without a trace, a new generation of business owners, educators, and healthcare providers is ready to get to the heart of improvement and to understand the basics about quality of products and services. Unlike earlier generations, they do not have time to take extensive courses or attend multiple conferences in their quest for this understanding. So let's boil down the essentials of quality improvement, beginning with the customer's experience.
>> Read more

An affinity for organized thinking:
A diagram with many uses

Every statistician knows that basing a decision on limited data is certain to generate problems. Non-statisticians, however, may find making a decision without any data a bad habit to break. "Point mentality"—responding immediately to data that seems to indicate a change but may just be a reflection of natural variation—is even more endemic to daily decision making. The recurring question is: How can outcomes be evaluated when there are multiple options involved, including ones that no one has anticipated? Enter the humble affinity diagram.
>> Read more

Reader survey:
Change for good

Here is a question for you to consider this month: It's a new year, the perfect time to vow to change for good. Plus, see the results of last month's poll.
>> Take the poll

Quality Quiz:Professor Cleary
A classic quiz from Professor Cleary— and last month's winners!

To celebrate the life and work of Professor Cleary, we are featuring a classic quiz from our archives.

Winners of last month's quiz and a copy of Quality Gamebox are Rick Martos (VSPOne of Columbus); Mollie Sevcik (Mitsubishi Electric Power Products); and Tony Bruno (TECO-Westinghouse Motor Co.). Congratulations! For this month's quiz, and a chance to win a copy of Quality Gamebox, submit your response by January 31.
>> Take the quiz

Data in everyday life:
New Years' resolutions

Making New Years' resolutions is a traditional practice, unfortunately more widely known for failing than for succeeding. Nonetheless, keeping a promise to oneself for even a month is an accomplishment, we might agree. This CHARTrunner chart reflects the average length of time that people said they'd kept their resolutions in 2014.
See chart

Six Sigma and more: David Schwinn
Seek first to understand

In this column, David Schwinn makes connections, from a film he saw recently to Stephen Covey's Seven Habits, to Eastern philosophies, to Six Sigma efforts. Stay tuned for the ride!
>> Read more

Bytes and pieces:

  • Quality failures: Major product failures such as those found in GM vehicles, often make the news, but many other failed products never receive this public attention. Lists of all recalled products, from kids' hoodies to bean bag chairs and more, are updated regularly, with description of their failures.
  • Training events: Webinars, seminars, and other learning opportunities—including those offered by PQ Systems—are listed on the iSixSigma events calendar.
  • Comparing hospitals: This database offers data related to infection rates in hospitals and provides other useful comparisons. Download the database.
  • World conference presentation: Matt Savage, Support and Training Services Director for PQ Systems, will offer a session, "Spec Limits—What you don't know can hurt you," at the 2015 Lean & Six Sigma World Conference in Houston, March 11-12.

Current versions of software:

To determine the most recent version of your PQ Systems software products (CHARTrunner Lean, GAGEpack, and SQCpack), call us at: (800) 777-5060. A customer care specialist will be pleased to help you. If there are later, more up-to-date versions, we will be able to get you up to speed immediately. You can also go to our website to check version updates at:

PQ Systems  |  Proof of quality.

PQ Systems, Inc.  |  210 B East Spring Valley Road, Dayton, OH 45458  |  800-777-3020

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