The following products are designed for those who conduct quality training.

Team Skills

This guide focuses on the communication skills needed for successful teams. Content includes:

• Questioning
  - Types of questions
  - When to use each question type

• Total listening
  - What is total listening?
  - How do you listen totally
  - What can interfere with listening?

• Giving and receiving feedback
  - What is feedback?
  - Supportive feedback
  - Constructive feedback
  - Preventing defensiveness

• Managing meetings
  - Planning meetings
  - Developing agendas
  - Conducting meetings
  - Critiquing meetings

• Making presentations
  - Planning a presentation
  - Using effective media skills
  - Presentation skills