Total Quality Transformation trainer's materials

The following products are designed for those who conduct quality training.

TQT Trainer's Manual

This book is specifically designed for facilitators, trainers, and consultants who are interested in learning to train with the TQT training system. The TQT Trainer's Manual provides the process and tools needed to successfully train team members in any type of organization. Content includes:

• Preparing a TQT course
• Using the Plan-Do-Study-Act Cycle
• 6 foundation principles (customer needs, systems, variation, knowledge, planned change, people)
• Foundations for leaders
• Key quality tools
• System alignment and improvement
• Advanced improvement methodology
• Basic facilitator skills
• Team presentations
• Effective presentation skills
• Team training

Cashmore Bank Datapack

Case study data for use with TQT materials.

This guide focuses on the communication skills needed for successful teams. Content includes:

• Questioning
  - Types of questions
  - When to use each question type

• Total listening
  - What is total listening?
  - How do you listen totally
  - What can interfere with listening?

• Giving and receiving feedback
  - What is feedback?
  - Supportive feedback
  - Constructive feedback
  - Preventing defensiveness

• Managing meetings
  - Planning meetings
  - Developing agendas
  - Conducting meetings
  - Critiquing meetings

• Making presentations
  - Planning a presentation
  - Using effective media skills
  - Presentation skills