| Total Quality Transformation trainer's materials |
The following products are designed for those who conduct quality training.
Team SkillsThis guide focuses on the communication skills needed for successful teams. Content includes:
Total listening
- What is total listening?
- How do you listen totally
- What can interfere with listening?
Giving and receiving feedback
- What is feedback?
- Supportive feedback
- Constructive feedback
- Preventing defensiveness
Managing meetings
- Planning meetings
- Developing agendas
- Conducting meetings
- Critiquing meetings
Making presentations
- Planning a presentation
- Using effective media skills
- Presentation skills