Practical Tools for Continuous Improvement is a two-volume set that will help your team understand and apply critical planning, problem-solving, and statistical tools.

Volume 1: Statistical Tools

This volume contains tools for data collection and data analysis. Contents include:

• Operational definition
• Sampling
• Check sheet
• Run chart
• X-bar and R control chart
• X-MR control chart
• np-control chart
• p-control chart
• c-control chart
• u-control chart
• Control chart interpretation
• Histogram
• Capability
• Scatter diagram
• Pareto diagram

Volume 2: Problem-solving and Planning Tools

This volume contains tools that define, analyze, and resolve issues and help in planning efforts. Contents include:

• Flow chart
• Brainstorming
• Cause-and-effect diagram
• Nominal group technique
• Force field analysis
• Affinity diagram
• Relations diagram
• Systematic diagram
• Process decision program chart
• Arrow diagram
• Matrix
• Matrix data analysis

Exercises Keys & Forms

Participant exercises, instructors’ keys, and blank forms.

Pocket Tools

Pocket Tools, a compact collection of more than 20 quality tools with an explanation of each tool, how it is made, and how it is used in a quality improvement setting.