Process and problem-solving tools | Total Quality Transformation quality training system helps organizations achieve quality objectives

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"I have both volumes of Practical Tools sitting on top of my desk for quick reference. I really like the examples that are used to display the various tools. The books make it easy to understand the principles and their application."

Lee Lama
Babcock & Wilcox

"Both volumes are well done and well written. They are user-friendly, clear, readable, and easily understood."

Tony Esposito
Continuous Improvement Coordinator
City of Winnepeg

"Practical Tools is very easy to read―and a fast read too! You don't have to be in the quality field to understand the content."

Rick Evans
SPC Coordinator
Autocam Corporation

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Process and problem-solving tools

Practical Tools for Continuous Improvement is a two-volume set that will help your team understand and apply critical planning, problem-solving, and statistical tools.

Volume 1: Statistical Tools

This volume contains tools for data collection and data analysis. Contents include:

Operational definition
Sampling
Check sheet
Run chart
X-bar and R control chart
X-MR control chart
np-control chart
p-control chart
c-control chart
u-control chart
Control chart interpretation
Histogram
Capability
Scatter diagram
Pareto diagram

Volume 2: Problem-solving and Planning Tools

This volume contains tools that define, analyze, and resolve issues and help in planning efforts. Contents include:

Flow chart
Brainstorming
Cause-and-effect diagram
Nominal group technique
Force field analysis
Affinity diagram
Relations diagram
Systematic diagram
Process decision program chart
Arrow diagram
Matrix
Matrix data analysis

Pocket Tools

Pocket Tools, a compact collection of more than 20 quality tools with an explanation of each tool, how it is made, and how it is used in a quality improvement setting.