The foundations of quality

These materials provide an overview of quality theories. Users learn the fundamental principles that form the foundation of quality. These principles are the building blocks on which quality improvement is built.

Foundations of Quality

Foundations of Quality provides participants with an overview of the theory and process of continuous quality improvement. Contents include:

• The Customer Principle
• The Systems Principle
• The Variation Principle
• The Knowledge Principle
• The Planned Change Principle
  -System Improvement
  -System Alignment
  -System Design
  -Strategic Quality Planning
• The People Principle

Foundations Transparency Masters

Overhead masters for the foundation principles.

Foundations for Leaders

Designed for senior management, steering committees, and other leadership groups, Foundations for Leaders provides theory process and tolls of continuous quality improvement to help define and facilitate key aspects of team learning.

Contents include everything in the Foundations of Quality plus:

• What is quality?
• Why is quality important?
• Deming's 14 points and 7 deadly diseases