These materials provide an overview of quality theories. Users learn the fundamental principles that form the foundation of quality. These principles are the building blocks on which quality improvement is built.

Foundations of Quality

Foundations of Quality provides participants with an overview of the theory and process of continuous quality improvement. Contents include:

• The Customer Principle
• The Systems Principle
• The Variation Principle
• The Knowledge Principle
• The Planned Change Principle
  -System Improvement
  -System Alignment
  -System Design
  -Strategic Quality Planning
• The People Principle