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Practical Tools for Continuous Improvement
Volume 1: Statistical Tools

This volume contains tools for data collection and data analysis. Contents include:

• Operational definition
• Sampling
• Check sheet
• Run chart
• X-bar and R control chart
• X-MR control chart
• np-control chart
• p-control chart
• c-control chart
• u-control chart
• Control chart interpretation
• Histogram
• Capability
• Scatter diagram
• Pareto diagram

Practical Tools for Continuous Improvement
Volume 2: Problem-solving and Planning Tools

This volume contains tools that define, analyze, and resolve issues and help in planning efforts. Contents include:

• Flow chart
• Brainstorming
• Cause-and-effect diagram
• Nominal group technique
• Force field analysis
• Affinity diagram
• Relations diagram
• Systematic diagram
• Process decision program chart
• Arrow diagram
• Matrix
• Matrix data analysis

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