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To place an order, contact PQ Systems in Europe.

Phone:	01704 871465
E-mail:	david@pqsys.demon.co.uk
Fax:	01704 875189
Address:	Ryeground House, Ryeground Lane Freshfield, Formby, Merseyside L37 7EQ England
Web:	http://www.pqsystems.co.uk/

Right First Time:
A Film Concerning Quality Management
£199.00

Produced by the British Productivity Council,
28 minutes

This classic British film looks at key quality issues such as determining customer standards, training inspectors, using control charts, and determining machine capability. The film follows a company as it begins to compute its own quality costs in response to a customer's demands. Trainers can use this film to make a variety of points, including:

• the power of team problem solving
• using statistics to solve quality problems
• quality costs
• continuous improvement
• employee involvement
• communication
• the importance of Deming’s 14 points
• the power of Juran’s project system

Film outline

The film opens when a customer makes the dramatic announcement that future deliveries by the company will be to specification and that he will no longer conduct receiving inspection.

The supplier’s reaction is one of confusion about quality and its cost. The company president visits the head office of one of the biggest retailers in the country, a firm well known for high-quality products.

The company begins to compute its own quality costs as a way to respond to the customer’s demands, and is shocked to find that between 15 and 20 percent of factory costs are quality related. Immediate action is taken by establishing a committee of top managers, led by the president, to further investigate and to take action. Recommendations include these steps:

1. determine the standard required by the customer;
2. instruct and train inspectors;
3. determine the capabilities of machines;
4. establish the use of control charts.

At the close of the film, everyone has begun to accept his own responsibility in producing quality products, and the company achieves the hoped-for improvements.

Practical Tools for Continuous Improvement
Volume 1: Statistical Tools
£39.95

This volume contains tools for data collection and data analysis. Contents include:

• Operational definition
• Sampling
• Check sheet
• Run chart
• X-bar and R control chart
• X-MR control chart
• np-control chart
• p-control chart
• c-control chart
• u-control chart
• Control chart interpretation
• Histogram
• Capability
• Scatter diagram
• Pareto diagram

Practical Tools for Continuous Improvement
Volume 2: Problem-solving and Planning Tools
£39.95

This volume contains tools that define, analyze, and resolve issues and help in planning efforts. Contents include:

• Flow chart
• Brainstorming
• Cause-and-effect diagram
• Nominal group technique
• Force field analysis
• Affinity diagram
• Relations diagram
• Systematic diagram
• Process decision program chart
• Arrow diagram
• Matrix
• Matrix data analysis

Practical Tools for Healthcare Quality
£45.00

Data gathering/analysis tools with examples from the Healthcare industry.

 

Pocket Tools
$19.95

Pocket Tools, a compact collection of more than 20 quality tools with an explanation of each tool, how it is made, and how it is used in a quality improvement setting.