Customer profile:
Good Samaritan Hospital

SQCpack in the ER

Good Samaritan Hospital in Dayton, Ohio uses quality management practices to enhance the well-being and health of its patients. External agencies, such as the Joint Commission on the Accreditation of Heath Care, use a number of quality measures for health care, including mortalities, infection rates, C-section rates, and medication administration. SQCpack helps Good Samaritan Hospital make this plentiful data meaningful.

One area in which SQCpack has helped Good Samaritan improve is its Emergency Trauma Center. “Time is of the essence in the emergency room,” Jean Burgmeier, organizational development coordinator, points out. She charts the time that it takes for a patient to progress through the emergency treatment area, the time it takes to be seen by a doctor, and turnaround time in radiology.

SQCpack replaces manual charting

SQCpack allows us to stratify and track the volume of that data we are studying.” Before SQCpack, Jean charted data manually. “SQCpack has eased the tedious process of hand charting,”; she says.

Good Samaritan Hospital charts emergency room treatment times with SQCpack.

Improvement teams access SQCpack via network

“I don't consider myself a very technical person, but I find SQCpack easy to use,” Jean says. “The well-organized manual that comes with SQCpack describes step-by-step how to use the software. But, if I ever get stuck, I just call PQ Systems' technical support line and they walk me through the steps I need to take.”

Good Samaritan's network version lets improvement teams access SQCpack from various areas of the hospital. Team members can look at their data in different ways, depending upon what is useful. Chip Hussion, management engineer for the hospital notes that there is a “greater clarity in how we look at data” because of the flexibility that SQCpack offers.

Mary Domask, director of the emergency department, points to an unanticipated benefit of the data analysis process. “We now have a radio communication system in the ER, as a result of the work of the improvement team. We've never had so much support for using data, now that we are able to present it so clearly. Most people are visual anyway,” she points out.

At Good Samaritan Hospital, the focus is ultimately on the patient. But team leaders agree that patients will be better served if the hospital continues to monitor its own vital signs as well.