Quality Workbench Professional's Customer Care module:
Provides an easy and systematic way of logging and tracking complaints and compliments
Maintain a comprehensive history for each complaint so that customers can have an up-to-the-minute picture of exactly how their complaint is progressing.
Ensures that complaints are not overlooked
Automatically sends the complaint up the chain-of-command if deadlines are not met.
Is customizable for your organization
Set up user-defined analysis categories for customers, contacts, and complaints.
Standardize how complaints are handled
Business rules and event timing may be applied to the whole complaint procedure.
Ranks complaints in terms of their seriousness
Severity levels for complaints are user-defined. The system uses this when indexing and sorting the complaints by severity level in search filters and reports.
Alerts users when action is needed
Messaging system notifies users when tasks are scheduled.
Allows you to analyze data to determine problem areas
Complaint data can be charted in SQCpack for complete analysis, so that you can determine services that need improvement.
