PQ Systems - Quality eLine
>> In this issue:

A primer for improvement for a new generation

Reader survey

Quality Quiz: With a video!

Data in everyday life

Six Sigma and more

Bytes and pieces

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>> Software:

CHARTrunner Lean



Quality Gamebox


Welcome to Quality eLine, a monthly summary of blog posts from PQ Systems, developers of software solutions and training services that help customers demonstrate proof of their quality performance.

The PQ Systems blog is your hub for industry quality news, case studies, information about product enhancements, and tips to enhance your software use. Have your say and exchange ideas in this interactive format.

A primer for improvement for a new generation

While quality professionals may focus on improvement of products and services, one dimension that is often overlooked: the customer. Understanding and satisfying the needs and wants that customers have is a key to beginning the improvement process.
>> Read more

Reader survey:
Quality barriers

Here is a question for you to consider this month. The best quality improvement efforts can be undermined by challenges that exist within your organization. What are your organization's barriers as it relates to quality or performance improvement? Plus, see the results of last month's poll.
>> Take the poll

Quality Quiz:Professor Cleary
A classic quiz from Professor Cleary— and last month's winners!

To celebrate the life and work of Professor Cleary, we are featuring a classic quiz from our archives.

Winners of last month's quiz and a copy of Quality Gamebox are Ward Boldon (Universal Electronics Inc.); Deborah Hoffer (The Rogosin Institute); and Mark Schrader (Guardian). Congratulations! For this month's quiz, and a chance to win a copy of Quality Gamebox, submit your response by December 31.
>> Take the quiz

Data in everyday life:
Consumer e-commerce sales

With shopping season in full bloom, consumers are often turning to the Internet rather than brick-and-mortar stores for their purchases. This CHARTrunner chart reflects consumer e-commerce sales by global region in recent years.
See chart

Six Sigma and more: David Schwinn
Conscious Leadership

This month David ruminates on the effect of silence and mindfulness on growth. Turning off our smart phones might be a first step in the process.
>> Read more

Bytes and pieces:

  • Culture of excellence: Some insights from a survey from Forbes and ASQ.
  • Product failure in the news: The automotive industry is reeling from the failure of Takata airbags in 7.8 million vehicles.
  • Food quality examined: Assuring the safety of food products in the face of threats that include contamination, economic fraud, terrorism, and global climate change is examined in this report.

Current versions of software:

To determine the most recent version of your PQ Systems software products (CHARTrunner Lean, GAGEpack, and SQCpack), call us at: (800) 777-5060. A customer care specialist will be pleased to help you. If there are later, more up-to-date versions, we will be able to get you up to speed immediately. You can also go to our website to check version updates at:

PQ Systems  |  Proof of quality.

PQ Systems, Inc.  |  210 B East Spring Valley Road, Dayton, OH 45458  |  800-777-3020

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