PQ Systems - Quality eLine
>> In this issue:
 

Customer service demands focusing on systems

Reader survey

Quality Quiz: With a video!

Data in everyday life

Six Sigma and more

Bytes and pieces

 
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>> Software:
 

CHARTrunner Lean

GAGEpack

SQCpack

Quality Gamebox

 
 

Welcome to Quality eLine, a monthly summary of blog posts from PQ Systems, developers of software solutions and training services that help customers demonstrate proof of their quality performance.

The PQ Systems blog is your hub for industry quality news, case studies, information about product enhancements, and tips to enhance your software use. Have your say and exchange ideas in this interactive format.

FEATURE STORY:
Customer service demands focusing on systems

As we saw last month, customer service is a clear reflection of the quality of the interface of products or processes and those who benefit from these products and processes. Without understanding the customer, a group that includes everyone from those who use a product to those who distribute it to those who deliver it, it is impossible to provide high quality customer service. Understanding customers means, first and foremost, identifying who they are and how their needs and wants can be met by the organization that serves them. Once customers have been identified, what's the next step?
>> Read more

Reader survey:
Statistical methods

Here is a question for you to consider this month. Which of the following statistical methods are being employed in your organization? Plus, see the results of last month's poll.
>> Take the poll

Quality Quiz:Professor Cleary
Another quiz from Professor Cleary— and last month's winners!

Winners of last month's quiz and a copy of Quality Gamebox are Bruce Kraft (Metric Manufacturing); Audra Lane (Sulzer Turbo Services); and Dennis Williams (Consolidated Precision Products). Congratulations! For this month's quiz, and a chance to win a copy of Quality Gamebox, submit your response by May 23 to be entered in the drawing.
>> Take the quiz

Data in everyday life:
International Nurses Day

International Nurses Day is celebrated around the world every May 12, the anniversary of Florence Nightingale's birth. This CHARTrunner Lean chart reflects the ratios of nurses to population in a number of countries around the world.
>>
See chart

Six Sigma and more: David Schwinn
The journey toward excellence

This month's column is about a recent trip to New York City and what I learned along the way. About a month ago, we attended the National Band and Orchestra festival at Carnegie Hall. The high school orchestra our granddaughter, Claire, plays in was invited to play there and we were not about to miss that event! The first stop along the way speaks to improvement and excellence in a way that is consistent with our approach to Six Sigma.
>> Read more

Bytes and pieces:

  • Healthcare conference: Registration is open for the 39th Annual Educational Conference sponsored by the National Association for Healthcare Quality. The conference will take place in Nashville September 7-10.
  • Baldrige Award winners: U.S. Secretary of Commerce Penny Pritzker has presented two U.S. organizations with the Malcolm Baldrige National Quality Award, the nation's highest honor for organizational innovation and performance excellence.
  • Recall information: The National Highway Traffic Safety Administration (NHTSA) of the U.S. Department of Transportation provides recall information including vehicle and equipment campaigns from 1966 to present. The campaigns include motor vehicle products that have experienced safety-related defects or did not comply with federal motor vehicle safety standards.
  • Training opportunities: Don't forget to check the PQ website with information about relevant learning opportunities with our training seminars and webinars.

Current versions of software:

To determine the most recent version of your PQ Systems software products (CHARTrunner Lean, GAGEpack, and SQCpack), call us at: (800) 777-5060. A customer care specialist will be pleased to help you. If there are later, more up-to-date versions, we will be able to get you up to speed immediately. You can also go to our website to check version updates at:
>>
http://www.pqsystems.com/support/SoftwareUpdates.php

 
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