PQ Systems - Quality eLine
>> In this issue:

Four steps to improving customer service

Reader survey

Quality Quiz: With a video!

Data in everyday life

Six Sigma and more

Bytes and pieces

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>> Software:

CHARTrunner Lean



Quality Gamebox


Welcome to Quality eLine, a monthly summary of blog posts from PQ Systems, developers of software solutions and training services that help customers demonstrate proof of their quality performance.

The PQ Systems blog is your hub for industry quality news, case studies, information about product enhancements, and tips to enhance your software use. Have your say and exchange ideas in this interactive format.

Four steps to improving customer service

With a variety of approaches to process improvement, including programs and regimens that have come and gone without a trace, a new generation of business owners, educators, and healthcare providers is ready to get to the heart of improvement and to understand the basics about quality of products and services. Unlike earlier generations, they do not have time to take extensive courses or attend multiple conferences in their quest for this understanding. So let's boil down the essentials of quality improvement, beginning with the customer's experience.
>> Read more

Reader survey:
Windows XP

Here is a question for you to consider this month. Now that Microsoft is no longer providing security updates or support for Windows XP, are you still using XP? Plus, see the results of last month's poll.
>> Take the poll

Quality Quiz:Professor Cleary
Another quiz from Professor Cleary— and last month's winners!

Winners of last month's quiz and a copy of Quality Gamebox are James Altman (Turbocombuster Technology, Inc.); Jim Collins (Polymer Injection Molding); Debbie Doldo (Swissturn/USA, Inc.); Archana Goswami (Pro-Pac Packaging); and Kevin Tinson (Lonza Biologics UK). Congratulations! For this month's quiz, and a chance to win a copy of Quality Gamebox, submit your response by April 25 to be entered in the drawing.
>> Take the quiz

Data in everyday life:
Best and worst polluting cars

This CHARTrunner Lean chart shows the best and worst polluting cars in terms of green scores.
See chart

Six Sigma and more: David Schwinn
Making money

After a frustrating restaurant experience, David Schwinn attributes poor customer service to a failure to see opportunities for improvement.
>> Read more

Bytes and pieces:

  • Busting with pride: PQ Systems has been named among the 25 Best Places to Work in Dayton by the Dayton Business Journal, based on survey data submitted by at least 85 percent of the company's employees.
  • Quality Expo Texas: Registration is open for the May 7-8 exposition and learning lab in Fort Worth.
  • Assessing food quality: Researchers from the University of Western Australia (UWA) are developing quality control systems for unprocessed and processed food items using infrared technology.

Current versions of software:

To determine the most recent version of your PQ Systems software products (CHARTrunner Lean, GAGEpack, and SQCpack), call us at: (800) 777-5060. A customer care specialist will be pleased to help you. If there are later, more up-to-date versions, we will be able to get you up to speed immediately. You can also go to our website to check version updates at:

PQ Systems  |  Proof of quality.

PQ Systems, Inc.  |  210 B East Spring Valley Road, Dayton, OH 45458  |  800-777-3020

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