PQ Systems - Quality eLine
>> In this issue:

Process and tools critical to improvement process in healthcare

Reader survey

Quality Quiz: With a video!

Data in everyday life

Six Sigma and more

Bytes and pieces

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>> Software:

CHARTrunner Lean



Quality Gamebox


Welcome to Quality eLine, a monthly summary of blog posts from PQ Systems, developers of software solutions and training services that help customers demonstrate proof of their quality performance.

The PQ Systems blog is your hub for industry quality news, case studies, information about product enhancements, and tips to enhance your software use. Have your say and exchange ideas in this interactive format.

Process and tools critical to improvement process in healthcare

Focusing on outcomes without examining the "how" and "why" of those outcomes is like addressing an epidemic of obesity by putting a scale in every home. The goal of reducing rates of obesity may be reached, but without any understanding of whether the reductions derive from good nutritional practices or from illnesses, such as eating disorders. The scale may indicate progress, but can't by itself contribute to that progress. With no guidance about how to reduce patterns of obesity, or why unwanted weight gains occur, anything goes, in a kind of end-justifies-means approach.
>> Read more

Reader survey:
Audit nonconformities

What type of audit nonconformities is your organization concerned about? Plus, see the results of last month's poll.
>> Take the poll

Quality Quiz:Professor Cleary
Another quiz from Professor Cleary— and last month's winners!

Winners of last month's quiz and a copy of Quality Gamebox are Nancy Kodish (University of Illinois Medical Center at Chicago); Dennis Mull (Eminess Technologies); Kathy Quandt (Wayne Wire Cloth Products), and Stephanie Alexander (Autocraft Drivetrain Solutions). Congratulations! For this month's quiz, and a chance to win a copy of Quality Gamebox, submit your response by April 26 to be entered in the drawing.
>> Take the quiz

Data in everyday life:
Earth Day

Earth Day is celebrated on April 22 in the U.S., and on other dates internationally. This chart reflects recycling efforts for aluminum cans for countries in Europe, the United States, and Canada in 2010.
See chart

Six Sigma and more: David Schwinn
Transformation through conversation

David Schwinn ruminates about leadership, transformation, and sustainability in this month's column.
>> Read more

Bytes and pieces:

  • Food safety: Nestle has recalled Kit Kat Chunky Bars after several customers in Britain discovered pieces of plastic in 48-gram bars of the peanut butter, hazelnut, chocolate fudge, and caramel flavors.
  • International conference: "Quality and Safety in Healthcare," an international forum sponsored by the Institute for Healthcare Improvement and the BMJ Publishing Group, will take place this month in London.
  • Saving from furlough: Tim Clark suggests that government agencies could avoid furloughs of employees by focusing on ways to improve the quality of services and processes in their agencies.

Current versions of software:

To determine the most recent version of your PQ Systems software products (CHARTrunner Lean, GAGEpack, and SQCpack), call us at: (800) 777-5060. A customer care specialist will be pleased to help you. If there are later, more up-to-date versions, we will be able to get you up to speed immediately. You can also go to our website to check version updates at:

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PQ Systems, Inc.  |  210 B East Spring Valley Road, Dayton, OH 45458  |  800-777-3020

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