PQ Systems - Quality eLine
>> In this issue:

The difference between run charts and control charts

Reader survey

Quality Quiz: With a video!

Data in everyday life

Six Sigma

Bytes and pieces

>> Be social:

Visit our Quality Blog and Twitterfollow us on Twitter.

>> Sign up:

If you received this newsletter from a friend and want your own subscription to Quality eLine, click below.

Subscribe to Quality eLine

>> Software:

CHARTrunner Lean






Quality Gamebox


Welcome to Quality eLine, a monthly summary of blog posts from PQ Systems, developers of software solutions and training services that help customers demonstrate proof of their quality performance.

The PQ Systems blog is your hub for industry quality news, case studies, information about product enhancements, and tips to enhance your software use. Have your say and exchange ideas in this new interactive format.

Avoid making two common mistakes—
use the right chart for your data

Knowing the difference between different kinds of charts depends on not only understanding the relative advantages that each offers, but also knowing what information one wants to derive from the data.
>> Read more

Reader survey:
Technical support

Technical support is a key factor in overall customer satisfaction. How would you characterize your experience with technical support for consumer-based electronic devices you have purchased? Plus, see the results of last month's poll.
>> Take the poll

Quality Quiz:Professor Cleary
Another quiz from Professor Cleary—
and last month's winners!

Winners of last month's quiz and a copy of Quality Gamebox are Brian Batchelor (consultant); Ajay Bengali (Raytheon); Hoshy Dhondy (Intertek Testing Services); Terri Dulude (Kent Hospital); and John Nicholas (Quality Castings Company). Congratulations! For this month's quiz, and a chance to win a copy of Quality Gamebox, submit your response by May 25 to be entered in the drawing.
>> Take the quiz

Data in everyday life:
What do moms want for Mother's Day?

With Mother's Day just around the corner, it's important to find the ideal gift that mom would enjoy. Here are a few ideas to help you select the perfect gift. Send us a data source with your suggestion, and we'll show you how a CHARTrunner chart can clarify information.
See chart

Six Sigma and more: David Schwinn
Relational autonomy

Most people agree that motivation is important to success in both professional and personal life. In taking initiative with respect to supporting others, David Schwinn discusses what he calls "relational autonomy"—the ability to act to move toward chosen goals while recognizing that goals and actions toward those goals are influenced by context.
>> Read more

Bytes and pieces:

Current versions of software:

To determine the most recent version of your PQ Systems software products (CHARTrunner Lean, CHARTrunner, GAGEpack, and SQCpack), call us at: (800) 777-5060. A customer care specialist will be pleased to help you. If there are later, more up-to-date versions, we will be able to get you up to speed immediately. You can also go to our website to check version updates at:

PQ Systems  |  Proof of quality.

PQ Systems, Inc.  |  210 B East Spring Valley Road, Dayton, OH 45458  |  800-777-3020

Copyright 2012 PQ Systems, Inc. All rights reserved.