PQ Systems - Quality eLine
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Cloud computing offers modern alternative to carrier pigeon

Reader survey

Quality Quiz: With a video!

Data in everyday life

Six Sigma and more

Bytes and pieces

FYI: Current releases

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Quality Gamebox


Quality Quiz:Professor Cleary
Another quiz from Professor Cleary

Nadha Klu, manager for Xcelent Xtrusion, is intent on securing the best price for a plastic part used in an assembly item for Zero Defects Company. He has been negotiating with Ben N. Jayle, a salesman from No Warranty No Worry Manufacturing. Ben has demonstrated a mock-up of a plastic part that his company has produced, based on engineering specifications provided by Nadha’s purchasing department. “I can save you money,” Ben urges, adding that “a part’s a part” when it involves such a small component in the process.

The price that Ben quotes is substantially less than Nada Klu has been paying for the same part with their current vendor. In fact, his quote is only about half of the current price that Xcelent Xtrusion has been paying. To Nadha, this seems like a no-brainer. He knows that he should:

a) Immediately switch to No Warranty No Worry and take advantage of this discounted price;

b) Suggest that Ben N. Jayle provide Xcelent with a small number of the required parts so they can be tested;

c) Ask someone else to make the decision so she won’t be blamed for anything that goes wrong.


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