Vol. 12, No. 2
February 2010
PQ Systems
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Welcome to Quality eLine, a monthly newsletter from PQ Systems, Inc., developers of software products and training services that help organizations improve their processes and products and achieve compliance to standards. This newsletter gives you industry news, case studies, and information about product enhancements and tips to enhance your software use.

Alternatives to knee-jerk reaction:
Understanding variation

To get to the heart of an issue and begin appropriate improvement efforts, it’s critical to understand the difference between common-cause and special-cause variation, so the right actions can be taken. Read more.

Quality Quiz:
Another quiz from Professor Cleary—and last
month’s winners!

Winners of last month's quiz and a copy of the Quality Quiz Classics DVD are Peter Haken (Bespak); Michael Michael (National Australia Bank); Victor Schur (Bayer HealthCare); Gary Shafer (Panasonic Energy Corporation); and Rose Wilcosky (Tecmark Corporation). Congratulations! For this month's quiz, and a chance to win a copy of the newly-released collection of Quality Quiz Classics, go to Quality Quiz. Submit your response by February 26 to be entered in the drawing.

Data in everyday life:
Top ways to celebrate Valentine’s Day

With 180 million Valentine’s Day cards exchanged annually, Valentine’s Day is the second-most popular occasion for greeting cards, according to Hallmark research. This chart shows the ways that people celebrate the holiday. See chart.

Six Sigma and more:
Dave Schwinn ruminates about numbers

Understanding the difference between enumerative statistics and analytic statistics and knowing which one to apply: this could keep you awake at night. Read more.

Bytes and Pieces:

  • Conference: Register now for the 11th Annual International Summit on Improving Patient Care in the Office Practice and the Community, sponsored by IHI March 7-9. Read more.
  • Metrology vocabulary: BIPM (Bureau International des Poids et Mesures) has released the third edition of the International Vocabulary of Metrology: Basic and General Concepts and Associated Terms. Read more.
  • Quality pays off: Ford Motor Company has posted a profit, its first since 2005. Read more.
  • Growth undermines Toyota’s reputation: The company’s goal of owning 15 percent of the global market has damaged its reputation for quality. Read more.

Current versions of software:

To determine the most recent version of PQ Systems' primary software products, check Help > PQ Systems on the web > Check for updates on your program (for SQCpack, GAGEpack, and CHARTrunner). To review current maintenance downloads and version numbers for all PQ Systems software, go to: http://www.pqsystems.com/support/SoftwareUpdates.php


Copyright 2010 by PQ Systems, Inc.
210 B East Spring Valley Road, Dayton, OH 45458
All rights reserved.