Vol. 12, No. 1
January 2010
PQ Systems
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Welcome to Quality eLine, a monthly newsletter from PQ Systems, Inc., developers of software products and training services that help organizations improve their processes and products and achieve compliance to standards. This newsletter gives you industry news, case studies, and information about product enhancements and tips to enhance your software use.

Losing the blame
with cause-and-effect charts

Although it may be simpler to dismiss unacceptable outcomes by blaming someone, there really is a better way to find root cause and assure improvement. Read more.

Quality Quiz:
Another quiz from Professor Cleary—and last
month’s winners!

Winners of last month's quiz and a copy of the Quality Quiz Classics DVD are Jon Bartlett (Electrolux); Martin Cable (Greenhouse Park Innovation Centre); Stephanie Sullivan (Mid-States Rubber Products, Inc.); John Venneri (Berkley Medical); Rachael Wakeling (Amcor Resources). Congratulations! For this month's quiz, and a chance to win a copy of the newly-released collection of Quality Quiz Classics, go to Quality Quiz. Submit your response by January 29 to be entered in the drawing.

Data in everyday life:
Record cold temperatures

If you thought last month was cold, this chart will confirm that view. Record cold temperatures were set almost every day in December all over the U.S from Alabama to Montana. This CHARTrunner chart shows how many records were broken each day. See chart.

Six Sigma and more:
Celebrating Russell Ackoff

In late October, we lost a titan in the world of Six Sigma of whom many of you may not have heard—Russell L. Ackoff, known first as the "Father of Operations Research," and then for his ideas related to systems thinking. David reflects on his influence on the world of improvement. Read more.

Bytes and Pieces:

  • "Pocketing the Dark Green Dollars" identifies improvements that "fall to the bottom line." Offered by IHI, beginning January 28. Read more.
  • Stages in Six Sigma development: This article walks through the evolution of Six Sigma efforts in organizations. Read more.
  • Milk quality in China: Unacceptable levels of melamine continue to appear in milk products. Read more.
  • Measurement Science Conference: The theme for the March 22-26, 2010 conference is Global Measurement: Economy & Technology. Read more.

Current versions of software:

To determine the most recent version of PQ Systems' primary software products, check Help > PQ Systems on the web > Check for updates on your program (for SQCpack, GAGEpack, and CHARTrunner). To review current maintenance downloads and version numbers for all PQ Systems software, go to: http://www.pqsystems.com/support/SoftwareUpdates.php


Copyright 2010 by PQ Systems, Inc.
210 B East Spring Valley Road, Dayton, OH 45458
All rights reserved.