Vol. 11, No. 8
August 2009
PQ Systems
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Welcome to Quality eLine, a monthly newsletter from PQ Systems, Inc., developers of software products and training services that help organizations improve their processes and products and achieve compliance to standards. This newsletter gives you industry news, case studies, and information about product enhancements and tips to enhance your software use.

Use flow charts
to simplify processes, advance learning

The simple flow chart lies at the heart of understanding processes in order to improve them. In addition, it can support learning, help with decisions, and even provide a little fun. Read more.

Quality Quiz:
Another quiz from Professor Cleary—and last
month’s winners!

Winners of last month's quiz and a copy of the Quality Quiz Classics DVD are Tony Armijo (Presbyterian Healthcare); Lynn Billings (Petro-Canada); Jonathan Downey (Schivo Precision, Ireland); Ian Newsom (Lion Nathan, Australia); Robert Todd (Fruit of the Loom). Congratulations! For this month's quiz, and a chance to win a copy of the newly-released collection of Quality Quiz Classics, go to Quality Quiz. Submit your response by August 27 to be entered in the drawing.

Data in everyday life:
The evolution of the minimum wage

Labor Day, which focuses on the US work force, was created in 1882 to honor those "who from rude nature have delved and carved all grandeur we behold," according to union leader Peter McGuire. This chart shows the evolution of the minimum wage for hourly workers.
See chart.

Six Sigma and more:
‘Hire good people and treat them like family’

David Schwinn’s experience at a Caribbean resort is the source of this month’s reflection. Read more.

Bytes and Pieces:

  • Patents and quality: The U.S. Patent and Trademark Office has received a certificate of registration as an ISO organization. Read more.
  • Healthcare change: To become a change agent in healthcare, see this video introducing IHI’s Open School. Read more.
  • Training schedule: Learn more about using PQ Systems software. Dates for seminar and webinar training are posted. Read more.
  • Service quality: Register for ASQ’s 18th annual Service Quality Conference (October 5-6) at www.asq.org/sqd.

Current versions of software:

To determine the most recent version of PQ Systems' primary software products, check Help > PQ Systems on the web > Check for updates on your program (for SQCpack, GAGEpack, and CHARTrunner). To review current maintenance downloads and version numbers for all PQ Systems software, go to: http://www.pqsystems.com/support/SoftwareUpdates.php


Copyright 2009 by PQ Systems, Inc.
210 B East Spring Valley Road, Dayton, OH 45458
All rights reserved.