Vol. 11, No. 4
April 2009
PQ Systems
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Bytes and Pieces:

  • Improvement map: Learn more about this route “from here to excellence” in hospital care. Read more.
  • ASQ conference: The theme of ASQ’s 2009 World Conference on Quality and Improvement is “The Culture of Quality: Serving Customers, Organizations, and Communities.” The May 18-20 conference will take place in Minneapolis. Read more.
  • Reliability study: Jaguar and Buick tied for top spot in the annual J.D. Powers vehicle dependability study. Read more.
  • Quality of body armor: The Department of Defense Inspector General and the Army disagree about the reliability of body armor. Read more.


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