Bytes and Pieces:

• IHI’s Web&ACTION programs begin February 12 with “Using Practical Tools and Methods to Create an Efficient Office Practice.” Read more.
• Long way to go: A Commonwealth Fund study says that hospitals often fall short in quality. Read more.
• Root cause analysis and the supply chain: Analysis can reduce defects and improve product. Read more.
• Turning to Six Sigma: In a tough economy, certification in Six Sigma methods goes up. Read more.

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