Welcome to Quality eLine, a monthly newsletter from PQ Systems, Inc., developers of software products and training services that help organizations improve their processes and products and achieve compliance to standards. This newsletter gives you industry news, case studies, and information about product enhancements and tips to enhance your software use.

Click for capability help:
CPK Advisor gives free support

Capability analysis, a critical tool for process improvement, can seem like a challenge to those with limited statistical backgrounds, but that challenge can be overcome quickly with “Cpk Advisor,” a free, on-line service designed to expand understanding of this vital tool.
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Quality Quiz:
Another quiz from Professor Cleary--and last month's winners!

Winners of last month's quiz and a copy of Quality Gamebox were Daisy Adkins (BioPlastics Co.); Michael J. Beard (NSS Technologies); Rusty Croom (SHPS Inc); Janice Hambleton (Heartland Behavioral Heathcare); and Steve Maxwell (BMW Manufacturing). Congratulations! For this month's quiz, and a chance to win a copy of the popular Quality Gamebox program, go to Quality Quiz. Submit your response by January 19 to be entered in the drawing.

Six Sigma and more:
Animal story illustrates customer success

David Schwinn shares case study of pet store that cares for its customers.
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Data in everyday life:
CHARTrunner offers charts of data from Census Bureau for retail sales in January

This chart shows the dramatic change in volume of retail sales for January since 1992.
See chart

Bytes and Pieces:
Quality reports

• The United Nations Global Compact Office has agreed to cooperate with the International Organization for Standardization in developing ISO 26000 pertaining to social responsibility. The program will complement existing social program standards.
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• The Institute for Healthcare Improvement (IHI) has announced Improvement Advisor Professional Development training sessions beginning in February.
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• ASQ Quarterly Quality Report rates Coke and Pepsi, Reebok and Nike.
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Current versions of software:

To determine the most recent version of PQ Systems' primary software products, check Help/PQ on the web/check for updates on your program (for SQCpack, GAGEpack, and CHARTrunner). To review current maintenance downloads and version numbers for all PQ Systems software, go to: http://www.pqsystems.com/support/SoftwareUpdates.php

Copyright 2007 by PQ Systems, Inc., 210 B East Spring Valley Road, Dayton, OH 45458
All rights reserved.