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Welcome to Quality eLine, a monthly newsletter from PQ Systems, Inc., developers of software products and training services that help organizations improve their processes and products and achieve compliance to standards. This newsletter gives you industry news, case studies, and information about product enhancements and tips to enhance your software use. Software
support options: When you purchase software, what are you really
getting? This article outlines the importance of factoring the type
of support system you're getting into your decision. Quality Quiz: Winners of last month's quiz and a copy of Quality Gamebox were Deb Guglielmo (University of Michigan Health System); Harold Harper (Indalex, Inc.); Kim Hobbs (Hy-dac Rubber); Diane Kruse (Springfield Medical Center); and Gary Wester (Pfizer). Congratulations! For this month’s quiz, and a chance to win a copy of the popular Quality Gamebox program, go to Quality Quiz Six Sigma and more: This month's article by David Schwinn explores the
work of a popular philosopher Ken Wilber and its relationship to
Six Sigma approaches to organizational change. Data in everyday life: This chart reflects trends in SAT scores since 1967
(with "recentering" of data to accommodate the renorming
process since 1996). Data provided by College Board. Bytes and Pieces Apologizing for mistakes? A consensus
statement prepared by Harvard Hospitals proposes full disclosure
when adverse events or medical errors occur. Read this statement
on the Institute for Healthcare Improvement site: "If you can't measure it, you can't
manage it:" Does this truism apply to the area of managing
customer relations? Quest for Excellence: The Malcolm
Baldrige Award winners will be announced at the conference April
23-26: Current versions of software: To determine the most recent version of PQ Systems' primary software products, check Help/PQ on the web/check for updates on your program (for SQCpack, GAGEpack, and CHARTrunner). To review current maintenance downloads and version numbers for all PQ Systems software, go to: http://www.pqsystems.com/support/SoftwareUpdates.php
Copyright 2006 by PQ Systems, Inc., 210 B East Spring Valley Road, Dayton, OH 45458 |