Vol. 8, No. 4

April 2006

PQ Systems

Software support options

Quality Quiz: With a video!

Six Sigma

Data in everyday life

Bytes and pieces

FYI: Current releases


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Welcome to Quality eLine, a monthly newsletter from PQ Systems, Inc., developers of software products and training services that help organizations improve their processes and products and achieve compliance to standards. This newsletter gives you industry news, case studies, and information about product enhancements and tips to enhance your software use.

Software support options:
The importance of the help offered

When you purchase software, what are you really getting? This article outlines the importance of factoring the type of support system you're getting into your decision.
Read More

Quality Quiz:
Another quiz from Professor Cleary--and last month's winners!

Winners of last month's quiz and a copy of Quality Gamebox were Deb Guglielmo (University of Michigan Health System); Harold Harper (Indalex, Inc.); Kim Hobbs (Hy-dac Rubber); Diane Kruse (Springfield Medical Center); and Gary Wester (Pfizer). Congratulations! For this month’s quiz, and a chance to win a copy of the popular Quality Gamebox program, go to Quality Quiz

Six Sigma and more:
An integral approach

This month's article by David Schwinn explores the work of a popular philosopher Ken Wilber and its relationship to Six Sigma approaches to organizational change.
Read more

Data in everyday life:
Chart shows SAT trends

This chart reflects trends in SAT scores since 1967 (with "recentering" of data to accommodate the renorming process since 1996). Data provided by College Board.
See chart

Bytes and Pieces
Quality Reports

Apologizing for mistakes? A consensus statement prepared by Harvard Hospitals proposes full disclosure when adverse events or medical errors occur. Read this statement on the Institute for Healthcare Improvement site:
Read statement

"If you can't measure it, you can't manage it:" Does this truism apply to the area of managing customer relations?
Read more

Quest for Excellence: The Malcolm Baldrige Award winners will be announced at the conference April 23-26:
More information

Current versions of software:

To determine the most recent version of PQ Systems' primary software products, check Help/PQ on the web/check for updates on your program (for SQCpack, GAGEpack, and CHARTrunner). To review current maintenance downloads and version numbers for all PQ Systems software, go to: http://www.pqsystems.com/support/SoftwareUpdates.php


Copyright 2006 by PQ Systems, Inc., 210 B East Spring Valley Road, Dayton, OH 45458
All rights reserved.