Bytes and pieces:
Quality reports

Apologizing for mistakes? A consensus statement prepared by Harvard Hospitals proposes full disclosure when adverse events or medical errors occur. Read this statement on the Institute for Healthcare Improvement site:
Read statement

"If you can't measure it, you can't manage it:" Does this truism apply to the area of managing customer relations?
Read more

Quest for Excellence: The Malcolm Baldrige Award winners will be announced at the conference April 23-26:
More information

Seminars available in Australia: Don't miss out on the next opportunity to improve your knowledge of SPC:
Upcoming SPC courses

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