Bytes and pieces:
Quality reports

Customer satisfaction: Orbitz has highest online travel agency customer satisfaction rating, according to J.D. Power.
http://www.americanquality.com

Drucker dies: Father of modern management Peter F. Drucker died at age 95 on November 11.
Drucker article

Quality Management Conference: ASQ's 18th Annual Quality Management Conference, "Quality Drives Economic Value," has been scheduled for March 2-3, 2006 in Irvine, CA.
More information

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