Vol. 7, No. 9

September 2005

PQ Systems
 
Contents

Software support: Helpful help

Quality Quiz: With a video!

Six Sigma

Data in everyday life

Bytes and pieces

FYI: Current releases

 

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Software

 

   

Welcome to Quality eLine, a monthly newsletter from PQ Systems, Inc., developers of software products and training services that help organizations improve their processes and products and achieve compliance to standards. This newsletter gives you industry news, case studies, and information about product enhancements and tips to enhance your software use.

Tearing your hair out with follow-up software support?
We are here to help

If you buy a new pair of skis, the ski shop will provide a list of nearby ski instructors to help you. When you buy paint, you’ll find painters’ business cards on the store’s bulletin board. But if you buy software, you are often left to figure things out for yourself. (“That’s what help files are for” is a mantra for some.) Here’s how to get help from PQ Systems. Read More...

Quality Quiz:
Another quiz from Professor Cleary--and last month's winners!

Winners of last month's quiz and a copy of Volume 1 and 2 of Practical Tools for Continuous Improvement by Jackie Graham, Ph.D., and Michael J. Cleary, Ph.D: Diane Dixon (Future Electronics); Patti Grejdus (Black & Decker); Craig Nelson (Presbyterian Healthcare Services); Kevin O’Neill (Delphi); Madonna Rougeau (Sisters of St. Francis Health Services, Inc.) Congratulations! For this month’s quiz, and a chance to win these useful reference sources, go to quality quiz. Quality Quiz...

Six Sigma and more:
"...and the pursuit of happiness" resonates with David Schwinn

Jefferson defined happiness in a way that is consistent with Six Sigma, as long as the initiative is carried out in the spirit of service to others. David Schwinn discusses the pursuit of happiness.
Read more...

Data in everyday life:
Salary for undergraduate fields of study

This Pareto chart indicates average salaries earned one year after graduation. Can you predict which field generates the highest level of compensation? Data source: U.S. Department of Education, National Center for Education Statistics, "Recent College Graduates" surveys and "Baccalaureate and Beyond Longitudinal Study, First Follow-up" survey. Read more...

Bytes and Pieces
Quality Reports

America’s best hospitals: U.S. News & World Report ranks the best facilities in 17 specialties.
http://www.ihi.org/NR/rdonlyres/AEB8852A-3648-41D0-90EA-
6E019F464092/0/227189_final.pdf

Quality in hotel service: Quality management using appropriate software: http://www.americanquality.com/artman/publish/article_645.shtml

Radar inspection of runways improves airline safety: New technology provides accurate report of debris on runways:
http://www.asq.org/quality-news/2005/08/22/20050822newairport.html

Current versions of software:

To determine the most recent version of PQ Systems' primary software products, check Help/PQ on the web/check for updates on your program (for SQCpack, GAGEpack, and CHARTrunner). To review current maintenance downloads and version numbers for all PQ Systems software, go to: http://www.pqsystems.com/support/SoftwareUpdates.php