Bytes and pieces:
Quality reports

America’s best hospitals: U.S. News & World Report ranks the best facilities in 17 specialties.
http://www.ihi.org/NR/rdonlyres/AEB8852A-3648-41D0-90EA-
6E019F464092/0/227189_final.pdf

Quality in hotel service: Quality management using appropriate software: http://www.americanquality.com/artman/publish/article_645.shtml

Radar inspection of runways improves airline safety: New technology provides accurate report of debris on runways:
http://www.asq.org/quality-news/2005/ 08/22/
20050822newairport.html

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