Quality eLine Newsletter
August 2005
Vol. 7, No. 08

Welcome to Quality eLine, a monthly newsletter from PQ Systems, Inc., developers of software products and training services that help organizations improve their processes and products and achieve compliance to standards. This newsletter gives you industry news, case studies, and information about product enhancements and tips to enhance your software use.

In this issue you will find:


CHARTrunner 2.0: Share the excitement by e-mailing a chart to a friend
Process performance charts often generate a certain amount of excitement, whether its source is an “aha” identification of a problem, or observation of a genuine process improvement. Sharing the news can spread the excitement, and the newest version of CHARTrunner helps in the effort by making it easy to send charts by e-mail or create web pages that share the good news. New CHARTrunner 2.0!

Quality Quiz: Another quiz from Professor Cleary--and last month’s winners!
Winners of last month's quiz and a copy of Volume 1 and Volume 2 of Practical Tools for Continuous Improvement by Jackie Graham, Ph.D., and Michael J. Cleary, Ph.D: Kathy Lane (Hewlett Packard); John Herlihy (Jackson Healthcare Systems); LeeAnn Hathaway (The Dow Chemical Company); John Heffren (Hill's Pet Nutrition); J.P. Willi (Riverside Refractories). Congratulations! For this month’s quiz, and a chance to win these useful reference sources, go to Quality Quiz.


Six Sigma and More: Sustainability is among your quality options
David Schwinn says that asking the right questions and actively listening for responses are critical to Six Sigma efforts. Six Sigma.

Data in everyday life: Hot and hotter Augusts charted.
What are the temperature trends over the last 25 years? See this chart of national weather, and compare it with the temperatures in your area this summer. Charts you can use.


Bytes and pieces:
  • Hospital improvement stories: Hackensack University Medical Center has undertaken a wide variety of quality initiatives. To learn about its use of multidisciplinary rounds to assure quality of patient care, go to more information.

  • Monitoring calls to improve service: This auto dealer found that employees' telephone responses to customers were not always conducive to sales. Intervention helped. More information.

  • Hamlet as leader? Learn from Shakespeare's tragic hero what not to do to demonstrate leadership. More information

Current versions of software: To determine the most recent version of PQ Systems' primary software products, check Help/PQ on the web/check for updates on your program (for SQCpack, GAGEpack, and CHARTrunner). To review current maintenance downloads and version numbers for all PQ Systems software, go to: Software Updates


Copyright 2005 by PQ Systems, Inc., 10468 Miamisburg-Springboro Rd, Miamisburg, OH 45342
All rights reserved.