Quality eLine Newsletter
June 2005
Vol. 7, No. 06

This chart was made using SQCpack.
Visit our website to learn more about SQCpack or to download your free 30-day trial.

Data in Everyday Life:  Charts show response time for tech support calls.

PQ Systems uses data to improve response time for technical support calls. This chart demonstrates how we’re doing with respect to percentage of calls that are taken “live” —that is, answered by a member of our technical support staff.


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