Welcome to Quality eLine, a monthly newsletter from PQ Systems, Inc., developers of software products and training services that help organizations improve their processes and products and achieve compliance to standards. This newsletter gives you industry news, case studies, and information about product enhancements and tips to enhance your software use.

In this issue you will find:

• Quality in many tongues: Software translations make SPC easy.
• Quality Quiz: Another quiz from Professor Cleary--and last month’s winners! Plus, watch for video to support quiz response.
• Six Sigma and more: Prophets of quality and the nature of Truth.
• Data in everyday life: Help with homework?
• Bytes and pieces: New catalog; Quality in call center service; Addressing nursing shortage in South Carolina.
• FYI: How to check current version numbers and maintenance releases.

Quality Quiz: Another quiz from Professor Cleary--and last month’s winners!
Winners of last month's quiz and a copy of Volume 1 and Volume 2 of Practical Tools for Continuous Improvement by Jackie Graham, Ph.D., and Michael J. Cleary, Ph.D: Martin Amador (Ruiz Foods); Rebecca Brinks (Heartland Automotive); David Gardner (Indigo Systems Corp.); James M. Rivera (Proxair Electronics); and Tyson Smith (Cortland Memorial Hospital). Congratulations. For this month’s quiz, and a chance to win these useful reference sources, go to http://www.pqsystems.com/eline/2005/05/Quality_Quiz.htm.

Data in everyday life: Help with homework?
As the school year nears its end, here’s some data for reflection. Predictably, parents are involved with their children’s homework at younger ages. This SQCpack chart shows the trend through high school years. Where are you? (Notice that the y axis begins with 40 percent, not zero.) Data source: Harris Poll survey: http://www.pqsystems.com/eline/2005/05/chartsyoucanuse.htm.