Quality eLine Newsletter
May 2005
Vol. 7, No. 05

Welcome to Quality eLine, a monthly newsletter from PQ Systems, Inc., developers of software products and training services that help organizations improve their processes and products and achieve compliance to standards. This newsletter gives you industry news, case studies, and information about product enhancements and tips to enhance your software use.

In this issue you will find:

Quality in many tongues: Software translations make SPC easy
With customers using PQ Systems' software throughout the world, translations of software programs into Chinese, Spanish, German, and Italian have given new meaning to the term "easy to use." For full story go to http://www.pqsystems.com/eline/2005/05/translation.htm

Quality Quiz: Another quiz from Professor Cleary--and last month’s winners!
Winners of last month's quiz and a copy of Volume 1 and Volume 2 of Practical Tools for Continuous Improvement by Jackie Graham, Ph.D., and Michael J. Cleary, Ph.D: Martin Amador (Ruiz Foods); Rebecca Brinks (Heartland Automotive); David Gardner (Indigo Systems Corp.); James M. Rivera (Proxair Electronics); and Tyson Smith (Cortland Memorial Hospital). Congratulations. For this month’s quiz, and a chance to win these useful reference sources, go to http://www.pqsystems.com/eline/2005/05/Quality_Quiz.htm.

Six Sigma and More: Prophets of quality and the nature of Truth
David Schwinn ruminates about questions of truth in religion and in life, wondering about the application of prophets' messages to contemporary needs. See his comments at http://www.pqsystems.com/eline/2005/05/sixsigmaandmore.htm.

Data in everyday life: Help with homework?
As the school year nears its end, here’s some data for reflection. Predictably, parents are involved with their children’s homework at younger ages. This SQCpack chart shows the trend through high school years. Where are you? (Notice that the y axis begins with 40 percent, not zero.) Data source: Harris Poll survey: http://www.pqsystems.com/eline/2005/05/chartsyoucanuse.htm.

Bytes and pieces:
  • Quality Press catalog: The latest issue of the ASQ publications available through Quality Press can be ordered from Quality Press.

  • Long term competitive advantage is derived from effective service quality strategies in call centers: Competitive Advantage.

  • Nursing shortage addressed: McLeod Regional Medical Center (SC) has worked to strengthen its nursing program and its ability to recruit and retrain nurses: Improvement Stories.

Current versions of software: To determine the most recent version of PQ Systems' primary software products, check Help/PQ on the web/check for updates on your program (for SQCpack, GAGEpack, and CHARTrunner). To review current maintenance downloads and version numbers for all PQ Systems software, go to: http://www.pqsystems.com/support/SoftwareUpdates.php

Copyright 2005 by PQ Systems, Inc., 10468 Miamisburg-Springboro Rd, Miamisburg, OH 45342
All rights reserved.