Quality eLine Newsletter
January 2005
Vol. 7, No. 01

Happy New Year! Welcome to Quality eLine, a monthly newsletter from PQ Systems, Inc., developers of software products and training services that help organizations improve their processes and products and achieve compliance to standards. This newsletter gives you industry news, case studies, and information about product enhancements and tips to enhance your software use.

In this issue you will find:

Forthcoming CHARTrunner expands charting, e-mail options
Users of the popular PQ Systems CHARTrunner program will be delighted with new capabilities to send charts as e-mail or create web pages; new charting capabilities may provide them with even greater flexibility. http://pqsystems.com/eLine/2005/01/chartrunner.htm

Quality Quiz: Another quiz from Professor Cleary--and last month’s winners!
Winners of last month's quiz (and a copy of Quality Gamebox) are Andrew M. Brody (Marcus Paint Company); Tom Burkhard (Exabyte Corporation); Brenda Simms, RN (OSF St. Francis Medical Center); Rose Ann Walker (Charleston Area Medical Center); and Rose Wilcosky (Tecmark Corporation). Congratulations! For January’s quiz question, and a chance to win a copy of this fun, interactive teaching tool, go to Quality Quiz.

Six Sigma and More: David Schwinn sees lesson in disaster
This month, David takes a break from Six Sigma in light of the recent tsunamis' disastrous effects and sees a learning experience. sixsigmaandmore.htm

Data in everyday life: Ten worst tsunamis charted
While fatality numbers for the recent earthquake and tsunamis in the Indian Ocean are not firm at this point, a CHARTrunner chart comparison of data from recorded tsunamis in recent centuries demonstrates visually and dramatically the scale of the destruction. Data source: National Geophysical Data Center, NOAA. To view the chart, click http://www.pqsystems.com/eline/2005/01/chartsyoucanuse.htm.

Bytes and pieces:
  • U.S. Postal Service scores in delivery comparisons: U.S. Postal Service scores in delivery comparisons: The USPS took the lead in parcel delivery tests conducted by postal customers this holiday mailing season. Delivery time, quality, and cost for shipping identical items were compared in these national tests. (USPS is a PQ Systems customer.) To read more: http://www.americanquality.com/artman/publish/article_562.shtml

  • Top technology stories of 2004: PC Magazine lists what its editors consider the most important stories of the year at http://www.pcmag.com/article2/0,1759,1743495,00.asp

  • Anxious, U.S. consumers turn to chocolate and cigarettes: This ASQ story looks at the American Customer Satisfaction Index (ACSI), which indicates that Americans are turning to comfort foods and tobacco to calm fears about the war, safety, rising healthcare costs, and the presidential election. Analysis is based on a University of Michigan/ASQ study. http://www.asq.org/news/news_releases/20041213acsi_3rd_qtr.html

  • Campaign aims to save 100K Lives: The Institute for Heathcare Improvement (IHI) has launched a campaign to save 100,000 lives by applying six intervention approaches. For more: http://www.ihi.org/IHI/Programs/Campaign/

Current versions of software: To determine the most recent version of PQ Systems' primary software products, check Help/PQ on the web/check for updates on your program (for SQCpack, GAGEpack, and CHARTrunner). To review current maintenance downloads and version numbers for all PQ Systems software, go to: Software Updates

Copyright 2005 by PQ Systems, Inc., 10468 Miamisburg-Springboro Rd, Miamisburg, OH 45342
All rights reserved.