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In
this month's issue of Quality eLine, a newsletter from PQ Systems,
Inc. that provides industry news, case studies, quality tips,
and information about software products and training services.
In
this issue you will find:
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No fish tale here: Restaurant improves service with CHARTrunner
Sudie’s Catfish and Seafood Restaurants in Houston reduced
time-to-table by collecting data and improving processes. Result?
Happy customers. Go to chartrunner.htm |
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Quality
Quiz: Another quiz from Professor Cleary and last month's winners!
Winners of last month's quiz (and a copy of Quality Gamebox)
are Cliff Bryant (Mark Communications); Melanie Concklin (Loyola
University Health Systems); Wade Dickins (Wellman, Inc.); Carol
Durocher (Aurora Medical Center); Tony George (Southern Champion
Tray). Congratulations! For May’s quiz question, and a
chance to win a copy of this fun, interactive teaching tool,
go to
Quality_Quiz.htm |
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Data
in everyday life: Average date of final frost in selected cities
Depending on where you live, you may be planting flowers and
vegetables this month. For average date of final frost, and
number of days between last frost and first frost of winter,
see this CHARTrunner chart
chartsyoucanuse.htm
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Six
Sigma and More: Crucial conversations and gut reactions
This month, David Schwinn reflects on what we learned from the
70s, articulated by Gloria Steinem herself. Go to sixsigmaandmore.htm |
Bytes
and pieces: Information you can use:
- UPS
has been ranked highest in customer satisfaction by J.D. Power and
Associates, for all kinds of package delivery. To read more: http://www.americanquality.com/artman/publish/article_402.shtml
- Don
Berwick, founder of the Institute for Healthcare Improvement (IHI)
has garnered national attention through his efforts to promote safe
and reliable healthcare. This Boston Globe article features Berwick
in a cover story, where he describes the ideal healthcare experience:
Go to http://www.boston.com/globe/search/stories/reprints/therevolution010404.html
- 58th
Annual Quality Congress in Toronto: To join 2,000 quality professionals
for educational sessions, networking, celebrating quality, and more,
learn more about this year’s AQC at http://aqc.asq.org/
- Scattering
feathers: Once words are uttered, it's hard to take them back, as
this Quality Digest article points out. This article by Denise Robitaille
addresses ways to improve communication in the wake of the ISO 9001:2000
transition. http://www.qualitydigest.com/currentmag/articles/04_article.shtml
Copyright
2004 by PQ Systems, Inc., P.O. Box 750010, Dayton, OH 45475-0010
All rights reserved.
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