Vol. 4, No. 5
ISO: A framework for organizational
by George Hummel
George Hummel is the CEO of IQC, Inc. (http://www.iqcinc.com), a nationally recognized training and coaching company in quality and environmental systems management. Watch for his regular commentaries on issues related to ISO standards. He can be contacted at email@example.com.
Regardless of your view of the ISO 9000 family of international standards, an examination of the quality management principles published in ISO 9000:2000 are worth examining.
The premise for these principles is that for an organization to be successful, top management must lead and direct in a manner that provides for performance improvement. The guidelines that have been identified for this are:
It is vital for an organization to understand its customers’ current and future needs as well as meeting requirements and seeking to exceed customer expectations.
No matter where an organization is in its quality journey, or how its people feel about one quality initiative or another, these eight principles make sense. If top management does not adhere to them, then no amount of effort will have success.
Next month, we’ll look at the new structure of ISO 9001 and how an organization can use the Standard as a tool to increase customer satisfaction.
Copyright 2002 PQ Systems.
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