November 2001

Vol. 3, No. 11

Here's this month's issue of Quality eLine, a newsletter from PQ Systems, Inc. that provides industry news, case studies, quality tips, and information about software products and training services.

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In this issue you will find:

Kimball International: Documentation alone is not enough
Quality professionals at Kimball International, a manufacturer of products ranging from pianos to hospital beds and furniture, found themselves, like many organizations, documenting everything in their efforts to improve product quality and meet customer expectations. But Denise Gadlage, continuous improvement manager, points out that documentation alone is often not sufficient to understand a process. That's where CHARTrunner comes in. For the rest of the story go to kimball.htm.

Quality Quiz: Another quiz from Professor Cleary--and last month's winners!
Winners of last month's quiz (and a copy of Quality Gamebox) are Scott Beachy (Krazy Glue); Andy Caldwell (Track Corp.); Joyce Conner (U.S. Army); Bob Fullenkamp (Midmark Corp.); and Debbie Racioppi (Kensey Nash). Congratulations!
For this month's quiz, go to Quality_Quiz.htm.

Data in every day life: Can you guess who has been named national football champion most?
The informal sportswriters' polls that have identified the team considered to be number 1 have conferred this laurel most frequently on a team that is not likely to receive the same recognition this year. To see if your guess is correct, go to chartsyoucanuse.htm.

Six Sigma and more: David Schwinn addresses the underpinnings of change
When major change or implementation of a new approach (including Six Sigma) goes well, it may be due to successful systems that are already in place. David Schwinn lists the factors that contribute to successful change in organizations at sixsigmaandmore.htm.

Copyright 2001 by PQ Systems, Inc. All rights reserved.