
| April 2001 |
Vol. 3, No. 4 |
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Here's this month's issue of Quality eLine, a newsletter from PQ Systems, Inc. that provides industry news, case studies, quality tips, and information about software products and training services. |
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You will remember last month's quiz, in which Alonga Leesh collected data relating to customer satisfaction at Best Friends Pet Grooming. Unfortunately, in the process of measuring the tail wagging of one of her customers, Alonga was attacked by a small terrier and is recovering from a series of sutures to her ankle. We wish her a speedy recovery, and remind her to note the special cause in her data that the incident represents.
Go to Quality_Quiz.htm. Data in everyday life: The Consumer Price Index (CPI) reflects prices of goods and services that we all use, and thus it represents an important economic barometer. CHARTrunner shows how this critical index reflects the cost differential for important consumer goods such as housing, food, and apparel. Go to chartsyoucanuse.htm to see how the data looks when it is charted.
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Copyright 2001 by PQ Systems, Inc. All rights reserved.