Three Quality Data Traps (and how to avoid them)

When technology makes things easier—as it always does—it also comes with its own set of complexities. The development and widespread use of the personal computer is no exception. A computer can do in minutes what it used to take hours or days to accomplish; revolutionizing the ways that data is reported and at the same time creating greater expectations about that data.

Before personal computers changed everything, for example, weekly charts of accounts receivable were done by hand. Employees rooted through file cabinets, looked at invoices, and jotted figures on sheets of paper. Next, they used graph paper, perhaps splurging on color felt tip pens, to make rudimentary line charts. When the quality manager presented charts at the monthly meeting, imagine the sigh when the CEO asked the simple question “What does that weekly chart look like by month?”

Three Quality Data Traps (and how to avoid them) shows you three common data traps companies can easily fall into when creating control charts. If you use software to create control charts, this white paper will explain how to avoid these traps while gaining measurable improvements in your organization.

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